Refund policy

RETURN & REFUND POLICY

Last updated: September 14, 2026

Thank you for shopping with Hallowyn. We want you to be happy with your purchase.

RETURNS

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, unworn, in its original condition, and in its original packaging.

Certain products may not be eligible for return for hygiene or safety reasons, including masks, makeup, face coverings, and other products that have been worn or used.

To request a return, please contact us at support@hallowyn.com with your order number and a description of the item you would like to return.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

REFUNDS

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are generally non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery at support@hallowyn.com.

Please include your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, provide a replacement or refund.

EXCHANGES

We do not offer direct exchanges at this time. If you need a different item or size, please request a return and place a new order.

SALE ITEMS

Sale and clearance items are final sale unless they arrive damaged, defective, or incorrect.

CANCELLATIONS

Orders may be cancelled only if they have not yet been processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow our return policy.

If you have any questions about our Return & Refund Policy, please contact us at:

Email: support@hallowyn.com

Hallowyn